Refund Policy

This Refund Policy explains how refunds, returns, replacements, and cancellations are handled on PURZA Online.

By placing an order on our ecommerce platform, you agree to the terms mentioned in this policy.

Products may be eligible for return only if they are damaged, defective, incorrect, or materially different from what was ordered.

The item must be unused, unopened where applicable, and returned in its original packaging with all accessories, manuals, labels, and invoice.

Return requests must be raised within 7 days from the date of delivery unless a different return period is specifically mentioned on the product page.

Certain products may not be eligible for return due to safety, usage, installation, or compatibility reasons.

Products that have been installed, used, damaged after delivery, modified, or missing original packaging may not qualify for return.

Electrical parts, custom-fit components, special-order items, clearance products, and products marked as non-returnable may not be accepted for return unless they are received damaged or defective.

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order details.

You may be asked to share photos or videos of the product, packaging, invoice, and shipping label for verification.

After verification, we may offer a replacement, refund, store credit, or other suitable resolution depending on the issue.

Once your return request is approved and the product is received and inspected, we will process the refund as per the approved resolution.

Refunds are generally issued to the original payment method used at the time of purchase.

In some cases, refunds may be issued as store credit or wallet balance if agreed by the customer or required by the order condition.

Refund processing may take 5 to 10 business days after the returned product has been received and verified.

The actual time for the amount to reflect in your account may depend on your bank, card provider, UPI provider, or payment gateway.

PURZA Online is not responsible for delays caused by banks, payment providers, or third-party payment systems.

Orders can be cancelled before they are shipped or processed for dispatch.

Once an order has been shipped, cancellation may not be possible and the order may need to follow the return process after delivery.

If a prepaid order is cancelled successfully before shipment, the refund will be processed to the original payment method.

Replacement may be offered if the product received is damaged, defective, incorrect, or not matching the confirmed order.

Replacement is subject to product availability.

If the same product is not available, we may offer an alternative product, store credit, or refund.

Shipping charges may be non-refundable unless the return is due to an error from our side, such as wrong, damaged, or defective product delivery.

If the return is approved due to customer preference, compatibility issue, or incorrect order placed by the customer, return shipping charges may be deducted from the refund.

Any reverse pickup or return shipping arrangement will be subject to service availability in your location.

Automobile parts and accessories may vary based on vehicle model, variant, year, and specifications.

Customers are advised to verify compatibility before placing an order.

Returns due to incorrect product selection may be approved or rejected based on product condition and return eligibility.

All returned products are subject to inspection after they are received by us.

If the returned product does not meet the return conditions, the refund or replacement request may be rejected.

In such cases, the product may be sent back to the customer, and additional shipping charges may apply.

PURZA Online may update this Refund Policy from time to time.

Any changes will be posted on this page with a revised effective date.